Terms of use

Prices: Prices and terms are subject to change without notice.

Terms: 2% 10th Prox Net 25th on approved accounts. No shipments can be considered without current and open account status.


Ordering Processing

Freight: Opella LLC, reserves the right to ship products with a carrier of our choice. Special shipping requirements must be made in writing, to be considered. Freight prepaid on orders $1,000.00 NET and over.

Deliveries: Opella LLC. takes no responsibility for delivery delays, or problems due to circumstances beyond our control, such as fires, floods, strikes, transportation delays, accidents, acts of God or other interruptions of a similar nature.

Order Handling

Returns: NO returns are permitted without a Return Goods Authorization [RMA] issued by the Returns Department, Opella LLC. All RMA numbers expire 14 days after being issued. Any returns must be made within that time. Any goods returned without this authorization will not be credited and will be refused or returned to the customer at the customer’s expense. Restocking fees for RMA’s are determined by the length of time from shipping date to the date the RMA is requested. See below: If returned within the first 30 days - 30% restocking fee. If returned within 30-60 days - 45% restocking fee. If returned within 60-90 days - 55% restocking fee. Only products listed in the current Opella LLC. price lists, in resalable condition with original packaging, will be considered by Opella LLC. for return or replacement. Returns and replacements are at Opella LLC. sole discretion.

Labor: Charges for Repair, Installation or Replacement are not allowed or reimburseable by Opella LLC.

Claims: All claims must be made within fourteen (14) days after receiving the goods.

Damage: All goods are F.O.B. Opella’s Stuart, FL warehouse. Any claim for damage and/or loss or Loss: should be made immediately, by the receiving customer, to the carrier / freight forwarder. Opella LLC accepts no responsibility for the condition of the goods after deliverey to the carrier, freight forwarder or freight company in good condition.

Product Changes: Opella LLC, reserves the right to cancel, discontinue, change, alter, modify or redesign products at its sole discretion without liability for potential obsolescence of customer’s inventory.

General: This price list supersedes all prior price lists.