Consumer safety first.

Counterfeit medicines are a public‑health issue. They can put consumers at risk and undermine trust in self‑care products. At Opella, our priority is clear: to help people access safe, high‑quality self‑care products and to support informed, responsible choices.

What Opella is doing to fight counterfeit products.

Opella actively works to protect its brands and consumers worldwide. Our efforts include:

  • strong quality standards across manufacturing and distribution,
  • secure packaging and traceability measures,
  • continuous monitoring of markets and online channels,
  • close cooperation with regulatory authorities and law‑enforcement partners,
  • and dedicated Brand Protection teams coordinating investigations when risks are identified.

These actions aim to prevent counterfeit products from entering supply chains and to respond quickly when a potential threat is detected.

How to recognize a counterfeit product.

While counterfeit products can sometimes look convincing, certain warning signs should raise attention:

Unusual origin.
Unexpected country of sale or shipment.
Packaging issues.
Spelling mistakes, poor print quality, missing informations, or inconsistent fonts.
Labeling anomalies.
Missing symbols, unclear batch number or expiry information.
Product appareance differences.
Shape, color, texture, or finish that differs from what you usually expect.
Suspicious online offers.
Very low prices, bulk sales, expired stock, or discrepancies between images and descriptions.

What to do if you suspect a counterfeit product.

If you believe a product may not be genuine:

  • do not consume or use it,
  • keep the product and its packaging,
  • and report your concern using the Contact form and select ‘Other’ as the topic.

Providing clear information (product name, place of purchase, photos of the packaging if available) helps our teams assess the situation and, when necessary, coordinate with the appropriate authorities.